USA Great Tutors
Lesson Credits & Refund Policy
Last Updated: October 28, 2026
This Policy is part of the Terms of Service. It covers lesson credits and fees paid to Great USA LLC for USA Great Tutors. It does not cover tutoring fees, which Users pay one another directly.
1. Using Lesson Credits
Each Request a Tutor accepts uses one lesson credit. Receiving a Request costs nothing. Sending, viewing or declining a Request also costs nothing.
A single Request can use at most 2 credits in total. For example, a Parent may reopen a Request and another Tutor may accept it.
If a Parent declines after the Tutor accepts, the credit stays used. There is no refund. A credit also stays used if the parties do not agree on price, schedule or other terms. Accepting a Request does not guarantee a Lesson or payment.
We never take a commission. Just a small flat fee per lesson that gets lower as you buy more. This fee is the credit used when a Tutor accepts a Request, even if no Lesson takes place.
2. Free Starting Credits
Tutors who sign up and complete their profile before December 1, 2026 at 12:00 AM (New York time) get 10 free lesson credits and Great Membership. Tutors who join after that deadline get 3 free lesson credits once, without annual renewal.
Starting credits do not expire. Great Members receive 10 more lesson credits every August 1 while their account is active, or at their first reactivation if inactive on August 1. Unused renewal credits do not roll over. See our Program Rules for Great Membership and referral rules.
3. Prepaid Credit Packs
Pack purchases will open soon. Billing is not live yet.
| Lesson Credits | Pack Price |
|---|---|
| 10 | $60 |
| 20 | $100 |
| 30 | $120 |
Sales tax may apply depending on the state.
4. Credit Limits and Refunds
Starting, purchased and referral credits never expire. Unused Great Membership renewal credits do not roll over. Credits are non-refundable, have no cash value, and cannot be sold, transferred or withdrawn. All unused credits are lost if the account is deleted. These rules apply to purchased credits and free credits, including referral rewards.
We review exceptions for spam, fraud or a Platform error, including an incorrect credit deduction or billing charge. Contact legal@usagreattutors.com to request a review. Rights that cannot be excluded by law still apply.
5. Referral Rewards
Each qualified referred Tutor earns the referrer 1 free lesson credit. Each qualified referred learning center earns the referrer 5 free lesson credits. The sign-up, profile, admin approval and other qualification rules are in our Program Rules.
6. Learning Center Plans and Featured Placement
Learning center plans are $100 for regular and $250 for featured. Verified nonprofits are free. These plans are in setup and are not live yet.
Tutor featured placement is $50. It is in setup and is not live yet.
7. Tutoring Fees Are Not Covered
We do not receive tutoring fees, so we cannot refund them. Refunds of tutoring fees are arranged directly between the Tutor and the Parent, Adult Student or Educational Center.
8. Contact
Lesson Request Timing and Additional Tutors
Urgent invitations expire after 24 hours; scheduled invitations expire after seven days. Each new round receives its own expiry; earlier invitations retain theirs. Previously invited Tutors are excluded, and urgent invitations require Tutor opt-in. Sending uses no credit. Parents may have one open request per subject and student. For chosen or specific tutor requests, identical initial invitations sent within 10 minutes may reach up to three Tutors in one group. Send to More Tutors opens 1 hour after the last send for urgent requests and 24 hours for scheduled requests, up to two additional rounds, three new Tutors per round and nine Tutors total. Find Another Tutor opens 1 hour after acceptance, once within seven days, for up to three new Tutors. The first Tutor’s acceptance credit stays used; one request group uses at most two credits. The first acceptance in each stage closes the other pending invitations.
Parents may choose up to three Tutors in one request, request a specific Tutor, or, when available, send to all matching Tutors under a maximum hourly price (up to 25 per send, one additional round and one replacement round of up to 25, at most 75 recipients total). All three ways keep the same acceptance credit rules: the first acceptance closes the other pending invitations, the first Tutor’s credit stays used, and a group uses at most two credits.